How does Republic Airways define operational performance?

Republic Airways defines operational performance primarily through specific metrics that provide tangible insights into how well the airline is functioning day-to-day. Metrics like on-time departure rates are critical in assessing punctuality and efficiency, which are vital for customer satisfaction and the overall reputation of the airline. Customer feedback further adds qualitative data that reflects passengers' experiences and perceptions. This focus on concrete performance indicators allows the airline to gauge effectiveness and identify areas for improvement, thereby enhancing overall operational success.

In contrast, other factors such as employee satisfaction and retention, the number of flights scheduled, and competitor analysis, while important, do not directly reflect the day-to-day operational performance of the airline in terms of service delivery and operational efficiency. These elements may influence broader business outcomes but are not the primary measures of operational performance itself.